Pioo Privacy Policy

December 5, 2024

Dear users, welcome to Pioo

Introduction

This Privacy Policy ("Privacy Policy") applies to the personal information that Pioo processes in connection with Pioo apps, websites, software, and related services (the "Service") that link to or reference this Privacy Policy. The Service enables you to create and interact with chatbots.

The Service is provided and controlled by Pioo Devxhub Ltd., with its registered address in China ("we" or "us"). If you have any questions about how we use your personal data, please contact service@pioo.com (Chat) / api-service@pioo.com (Platform) or click the "Contact Us" section on the website.

Please note that the processing rules for personal information collected from end users when accessing downstream systems or applications developed by third-party developers using our open platform services are not covered by this Privacy Policy. The developer operating the application, as the controller of personal information processing activities, is responsible for disclosing relevant personal information protection policies to end users.

What Information We Collect

We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information from Other Sources. More details are provided below.

Information You Provide

The Services are primarily intended for adults. If you are under 18 years old, please read these Terms with your legal guardian and use the Services only with their consent. Pioo fully recognizes the importance of protecting minors and will implement appropriate protective measures in accordance with legal requirements and industry best practices.

Before using the Services, you must register an account using your email or a third-party account as per the page instructions. You are required to provide accurate, truthful, legal, and valid information and confirm your agreement to these Terms and other related policies. If the information you submit is inaccurate, untrue, non-standard, or if we have reason to suspect it is incorrect, false, or illegal, we reserve the right to deny access to related functions. As a result, you may be unable to use the platform and its services or face restrictions on certain features. Your account serves as your credential for logging in and accessing the Services and is non-transferable, non-giftable, and non-inheritable.

When registering and using an account, you must commit to and guarantee the following:

  • You are solely responsible for the authenticity, legality, and validity of the registration information. You must update this information promptly and must not register an account or use the Services on behalf of others.
  • You must securely store your account credentials, including your password, and assume legal responsibility for all activities performed under your account.
  • You must not engage in malicious account registration, including but not limited to frequent or bulk registrations.
  • You must not transfer, lend, rent, or provide your account to others in any form.

If you lose access to your account, forget your password, or compromise your verification code, you may follow the designated recovery procedure. We strongly advise you to safeguard your account, password, and verification code. After using your account, you must log out securely. You will be fully responsible for any losses caused by the unauthorized use of your credentials. If you detect any unauthorized use of your account, you must immediately notify us, and we will cooperate to resolve the issue.

Under the agreed conditions, you may choose to discontinue the use of our Services, terminate your contract with us, and delete your account. However, even after account deletion, we reserve the right to:

  • Retain certain user data as required by applicable laws and regulations.
  • Exercise the rights stipulated in these Terms regarding any violations committed by the user while using the Services before account deletion.

Contact us

Questions, comments and requests regarding this policy should be addressed to service@pioo.com (Chat) / api-service@pioo.com (Platform) or click the "Contact us" column on the website.